PhysioMatchLondon

Privacy Policy

Last updated: 21 September 2026

PhysioMatch London ("we", "us", "our") connects people looking for physiotherapy in London with independent, HCPC-registered physiotherapists and clinics. This policy explains what personal information we collect when you use physiomatchlondon.com, why, and what rights you have over it.

1. Who we are

Harvir Ubhi, trading as PhysioMatch London.

Correspondence address: 124 City Road, London, EC1V 2NX.
Contact: harvey@physiomatchlondon.com

2. What we collect

When you use the "Get Matched" form, we collect:

  • Your name, email address and phone number
  • Your postcode or general area of London
  • The condition or issue you're looking for help with (e.g. back pain, sciatica)
  • A free-text description of your symptoms, if you choose to give one
  • Whether you'd prefer an in-person or online appointment

We also use Google Analytics to understand how people use the site. This only runs after you accept our cookie banner. We do not send Google Analytics your name, email, phone number, postcode, selected condition, or anything you write in the symptom box. Google Analytics may process online identifiers and usage information such as the pages you visit and whether you started or completed the form.

3. Why we collect it, and on what legal basis

We use your contact and symptom information for one purpose: to find you a suitable physiotherapist or clinic from our network and pass your details to them so they can get in touch and arrange an appointment.

Some of what you tell us — particularly anything about your symptoms or health — is treated by UK law as "special category data," which needs a clearly stated legal basis:

  • For your general contact details (name, email, phone, postcode): our legal basis is consent — you give this to us by submitting the form.
  • For anything about your health or symptoms: our legal basis is your explicit consent, which you give by actively ticking the consent box before submitting the form. The box explains that we will review this information and share your enquiry with a suitable independent physiotherapist or clinic.

A HCPC-registered physiotherapist on our team may review the details you provide to help match you with the right kind of specialist. This review is part of matching you correctly — it is not a diagnosis, and it does not replace an assessment by the physiotherapist you're matched with.

4. Who we share it with

We share your details with the specific physiotherapist or clinic we match you to, so they can contact you directly and arrange your appointment. We do not sell your information, and we do not share it with anyone else for marketing purposes.

We use the following processors to run the site and service:

  • Replit — website hosting, API hosting and database infrastructure used to receive and store enquiries
  • Google Analytics — online identifiers and usage information, only after analytics consent, as described in Section 2
  • postcodes.io — your device coordinates only when you choose "Use my location", so they can be converted to a postcode

5. Not a medical provider

PhysioMatch London is a free matching service. We are not a medical provider and do not give medical advice. If you're describing a medical emergency (for example, symptoms that could indicate cauda equina syndrome, stroke, or another urgent condition), call 999 or go to A&E — do not wait for a match.

6. How long we keep your information

We'll keep your details for up to 6 months after your enquiry, or until you ask us to delete them, whichever is sooner. If no suitable match is found, we'll delete your details within 6 months.

7. Your rights

Under UK data protection law, you can ask us to:

  • Show you what information we hold about you
  • Correct anything that's wrong
  • Delete your information
  • Stop using it for a particular purpose
  • Give you a copy in a portable format

To do any of these, email harvey@physiomatchlondon.com. If you're not happy with how we've handled your request, you can complain to the Information Commissioner's Office (ico.org.uk).

8. Children and third parties

If you're filling in this form on behalf of someone else — for example, a family member — please make sure you have their permission to share their details with us first.

9. Changes to this policy

We'll update this page if how we handle your data changes, and update the "last updated" date at the top.

10. Contact

Questions about this policy or your data: harvey@physiomatchlondon.com